Legal Information (Informative Translation)
Version 3.0 — 8 July 2026
En cas de divergence d'interpretation entre les versions linguistiques, la version francaise fait foi.
This page is an informative English translation based on the official French legal document.
The binding legal reference is the French version available on privacy.html.
Legal Entities
Franchisor: B of W Worldwide Ltd, 158 Victoria Street West, Auckland City 1142, New Zealand.
Swiss operator: Fabrice Figueira, sole proprietorship, trading as Fabrice's Pies International, PO Box 590, 1001 Lausanne, Vaud, Switzerland.
Scope
- Applies to app use, product sales in Switzerland, personal data processing, and Kiwi Rewards program rules.
- Applies to all users; EU-specific protections are included where required.
Terms of Use
- Account creation may require email or phone verification.
- Users must not manipulate loyalty points or create abusive multi-accounts.
- Service availability is best-effort; updates and maintenance may cause interruptions.
Sales Terms
- Contract is formed once payment is confirmed.
- Food products are perishable; no withdrawal right applies after purchase.
- Claims can be submitted via app contact channel for review and resolution.
Privacy
- Collected data includes account identity, order history, loyalty status, and security logs.
- Payment card data is handled by the payment service provider, not stored by Fabrice's Pies.
- Users have access, rectification, deletion, portability, and objection rights as applicable.
Kiwi Rewards
- 10 Kiwi points per euro spent (rounded to nearest unit).
- Birthday credit and referral bonuses are subject to anti-fraud checks.
- Kiwi Gold status is based on cumulative points and activity requirements.